Frequently Asked Questions
1. How long does my order take to arrive?

Some things are worth waiting for.

Domestic shipments take between 2 and 5 business days,

and international shipments between 5 and 10 days.

Once your order ships, you will receive an email with the tracking number so you can follow its journey.

Because some things don't arrive instantly.

First, they are felt. Then, they appear.
2. Can I return or exchange an item?

Sometimes you love something... but it just doesn't quite fit you.

You can return or exchange your garment within 14 days of receiving it, provided it is in the same condition as when it arrived: new, unused, and with its tag.

Simply write to us at contacto@malaloveclub.com with your order number, and we will help you step-by-step.

No drama. No complications.

Things that are worth it can always be adjusted.

You can also consult our Refund Policy
3. Will a product be back in stock?

Not everything that leaves its mark is repeated.

Every Malalove® drop is limited and created for a specific moment.

When a garment disappears, it usually doesn't come back the same way.

If something made you feel something, don't wait too long.

The best things don't last long... and that's why they are remembered.

Sometimes we restock some pieces.

If you want to find out before anyone else, subscribe to our email channel.
4. When is the new drop coming out?

We don't follow calendars.

We follow feelings.

Malalove® drops appear when that feeling returns.

Without too many warnings. Without an eternal countdown.

It just happens.

If you want to find out before anyone else, subscribe to our email channel or follow us on Instagram.

That's where it all begins before it explodes out there.
5. How do I choose the right size?

There is no perfect size.

Only the way you want to feel when you wear it.

Our garments have an oversized fit, designed to look relaxed, confident, and with attitude.

If you prefer a more defined fit, we recommend sizing down.

If you like the Malalove® fit, stick with your usual size.

You can check our size guide before ordering.

And if you're still unsure, write to us via chat. We'll help you find the right one.
6. What do I do if my order arrives damaged?

If something doesn't arrive as it should, we'll take care of it.

Write to us at contacto@malaloveclub.com with your order number and some photos of the product, and our team will help you resolve it as soon as possible.

We want the experience to feel good from the first moment to the last detail.
7. What payment methods do you accept?

We accept the fastest and most secure payment methods,
because when you see something you like, there's no time to lose.

You can pay with card (Visa, Mastercard),
Apple Pay, Google Pay or PayPal.
8. Do you ship internationally?

Yes.

We ship Malalove® to a large part of Europe and several international destinations.

If the shipping cost and time do not appear at the end of the order, please contact us and we will manage it for you.

It doesn't matter where you are.

If you connect with the feeling, it will reach you.
9. Can I modify or cancel my order?

Yes, but it depends on when you contact us.

If your order has not yet been shipped, we can help you modify or cancel it.

Just email us as soon as possible at contacto@malaloveclub.com with your order number, and we'll check if it's still possible.

Because once it's out...
there's no turning back.
Returns policy

Returns Policy

We want every MALALOVE® piece to feel exactly as it should when it reaches your hands.

If something isn't right for you, you can request a return within 14 days of receiving your order.

For a return to be accepted, the item must be in the same condition as received: unworn, with tags, and in its original packaging. Proof of purchase will also be required.

How to request a return

To initiate a return, please write to us at:

contacto@malaloveclub.com

Once the request is approved, you will receive instructions and the corresponding return label.

Returns sent without prior request will not be accepted.

Return costs

The cost of the return will be deducted from the final refund:

  • Spain: €4.90
  • European Union: €10
  • Outside the European Union: €25

Original shipping costs are not refundable.

MALALOVE® is not responsible for any additional costs derived from logistical management, customs, or incidents related to the transport and delivery of the order.

Exchanges and Returns

Returns will not be accepted for orders where an exchange has previously been processed.

The fastest way to get another size or product is to request a return of the original item and place a new order once the return is approved.

Non-returnable products

We do not accept returns for:

  • Personalized or custom-made items
  • Gift cards
  • Sale or discounted items
  • Used, washed, or tagless products

We also do not accept returns from the Canary Islands.

Damaged or incorrect products

Please check your order as soon as you receive it.

If the item arrives defective, damaged, or you have received an incorrect product, please write to us as soon as possible at contacto@malaloveclub.com including your order number and photographs of the issue so we can resolve it as soon as possible.

Right of withdrawal — European Union

If your order has been shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, without needing to provide a reason.

The item must be in the same condition as received: unworn, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, the amount will be automatically refunded using the same payment method used for the purchase within approximately 10 business days.

Please note that your bank or issuing institution may take a few additional days to process the refund.

If more than 15 business days have passed since your return was approved and you have not yet received the amount, you can contact us at:

contacto@malaloveclub.com
Shipment

Each MALALOVE® garment is prepared one by one, with care, detail, and emotion.

We don't believe in mass production or making soulless clothes.

We believe in pieces that convey something. That feel lived-in even before you wear them for the first time.

From the moment you place your order, our team reviews, prepares, and packages each garment so that it arrives exactly as it should: perfect and ready to accompany you on your next story.

Domestic shipping (Spain): between 2 and 5 business days.

International shipping: between 5 and 10 business days, depending on the destination.

Standard shipping costs €3.90, and is free on orders over €90.

When your order ships, you will receive a confirmation email with your tracking number so you can follow every step of its journey.

During launches or special drops, preparation times may vary slightly.

Each collection has its own rhythm, and we prefer to do it well rather than do it quickly.

Because at MALALOVE®, we don't just send clothes.

We send memories, sensations, and that feeling that appears before you can explain it.
Terms and policies

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